Zenvy Spices

This Refund and Cancellation Policy applies to purchases made from Zenvy Spices. In this policy, “we”, “us”, and “our” refer to the seller operating this store, unless stated otherwise. “Platform” refers to Indibz. The store operates on the Indibz platform. Indibz acts only as a technology provider and is not a party to transactions, does not hold funds, and does not process refunds or cancellations.

Order Cancellation

Orders can be cancelled within 24 hours of placing the order, provided the order has not been shipped.

Once shipped, orders cannot be cancelled.
Cancellation requests must be sent to [email protected].
The store reserves the right to accept or reject cancellation requests.

Returns & Refund Eligibility

Returns are accepted within 1 days of delivery, subject to the conditions below:

Item must be unused, in original condition and packaging.
Proof of purchase is required.
Non-returnable items may include perishable goods, customized products, or items marked as final sale.

Refund Process

Once a return is approved and received, refunds will be processed within 1 business days.

Refunds will be issued to the original payment method.
Shipping charges are non-refundable unless the return is due to a defect or error by the seller.
Processing time may vary depending on the payment provider.

Non-Delivery / Failed Transactions

If payment is deducted but order is not confirmed, the amount will be auto-refunded as per payment gateway timelines.
For non-delivery, buyers must contact the store within a reasonable time.

Dispute Resolution

Any disputes related to refunds or cancellations must be resolved directly between the buyer and the store. Indibz does not mediate or take responsibility for such disputes.

Platform Disclaimer

Indibz is a facilitator platform and does not verify listings, handle payments, or guarantee product quality. All obligations related to orders, refunds, and cancellations rest solely with the seller.